MR : Customer Support

About the Company : A Top Industrial Automation Company which is part of a Top Engineering Group

Key Responsibilities

• Strategic Operations & Service Leadership : Develop and implement a comprehensive service and maintenance strategy for our mobile robotics, aligned with business objectives and customer needs.
• Operational Excellence : Oversee all aspects of MR operations, including the development of standard operating procedures (SOPs) for MR onboarding and field operations.
• Technical Expertise : Provide expert technical leadership and guidance on complex mobile robotics systems, including sensors, actuators, and associated field instrumentation.
• Customer Success & Relationship Management : Be the primary point of contact for high-value MR clients post-deployment, acting as a trusted advisor to foster strong, long-term relationships.
• Data-Driven Leadership : Leverage data to identify inefficiencies and continuously improve processes across delivery, support, and customer engagement.

Role Expectations

Please share your resumes at bhawna@marketscope.in