HR Manager- Operations

Join Connect & Heal, a pioneering health-tech company based in Bengaluru, as an HR Manager- Operations. We specialize in delivering a comprehensive healthcare platform that focuses on primary care and managed health services, primarily catering to corporate employees and their families. Established in 2016, our mission is to act as the 'first port of call' for healthcare needs, offering innovative solutions within the Health and Human Services industry. As the HR Manager- Operations, you will play a crucial role in ensuring the smooth functioning of our human resources operations, supporting our dedicated team of professionals, and contributing to the growth and success of our organization. If you are passionate about making a difference in the healthcare landscape and have the expertise to manage HR operations efficiently, we invite you to be a part of our dynamic team at Connect & Heal.

Tasks

1. Operational Excellence & HRIS (Keka Expert):

• System Ownership: Serve as the super-admin for Keka/HRMS, ensuring 100% data integrity across the employee lifecycle (Onboarding to Offboarding).
• Process Automation: Identify bottlenecks in HR workflows and implement automated solutions to reduce manual intervention in payroll, leave, and attendance management.
• Compliance: Ensure the organization is 100% compliant with Indian Labor Laws (PF, ESI, PT, LWF) and internal audit standards.
• Policy Design: Draft and periodically update employee handbooks and policies that reflect a modern, flexible startup culture.

2. Strategic Talent Management:

• Talent Acquisition Support: Partner with the TA team to ensure a gold-standard candidate experience and smooth transition into the onboarding phase.
• Performance Management: Lead the OKR/KPI setting process. Own the annual and mid-year appraisal cycles, ensuring they are meritocratic and transparent.
• Employee Engagement: Move beyond "birthday celebrations." Design high-impact engagement initiatives based on eNPS (Employee Net Promoter Score) and sentiment analysis.
• Learning & Development: Identify skill gaps and coordinate with department heads to implement technical and leadership training programs.

3. Data-Driven Insights & Analytics

• HR Dashboarding: Create and present monthly HR reports (Attrition trends, Time-to-hire, Cost-per-hire, Diversity metrics).
• Predictive Analytics: Use data to predict flight risks and proactively design retention strategies for high-potential employees.
• Budgeting: Manage the HR budget, including compensation benchmarking and benefits optimization to stay competitive in the Bangalore startup market.

Requirements

Skill sets/Experience we require:

• Experience: 5+ years in HR, with at least 2 years in a Unicorn or profitable startup.
• Tech Stack: Expert-level proficiency in Keka (or similar tools like Darwinbox/Zoho). Advanced MS Excel/Google Sheets skills are non-negotiable.
• People oriented and results driven
• Demonstrable experience with human resources metrics
• Excellent active listening, negotiation and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• In-depth knowledge of labor law and HR best practices

Connect & Heal (CNH Care) is a leading Indian health-tech company that provides a 360-degree integrated healthcare platform focused on primary care and managed health services. Founded in 2016 and headquartered in Bengaluru, the company acts as a "first port of call" for healthcare needs, primarily serving corporate employees and their families.