TeleCaller

Company Description

Zee Institute of Creative Art (ZICA) is India’s first Classical and Digital Animation Training Academy, operating for over 25 years. As part of Zee Learn Ltd., under the renowned Essel Group (Zee Network), ZICA offers industry-specific training programs in Animation, Visual Effects (VFX), Graphic Design, Web Design, Digital Marketing, and Gaming. The institute is committed to portfolio development, training students for industry placements, and providing creative career opportunities. With multiple centers across India, ZICA has established itself as a leader in creative education.

Role Description

This is a full-time, on-site role based in Ahmedabad for a TeleCaller at Zee Institute of Creative Arts - Nikol Ahmedabad. The TeleCaller will be responsible for making outbound calls to potential students and guardians, explaining educational programs, and addressing inquiries. They will also follow up on leads, maintain records of communications, and assist in enrolment processes.

Qualifications

Excellent communication and interpersonal skills

Proficiency in telecalling techniques, customer service, and persuasive communication

Ability to manage leads, follow-ups, and maintain documentation of student inquiries

Basic knowledge of computer operations and record-keeping

Strong problem-solving abilities and a proactive, target-oriented approach

Prior experience in counseling, telecalling, or academic admissions is a plus

Fluency in English, Hindi, and / or Gujarati is preferred