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L1 – Support Executive

L1 – Support Executive

GarudaUAVGreater Kailash, Haryana, India
2 days ago
Job description

Competence

  • Minimum 2+ years of working experience as a technical support executive
  • Sound knowledge of Drone Operations and Aerial Data Management.
  • Experience in GIS / Photogrammetry tools (preferred).
  • Knowledge of cloud-based platforms (AWS / Azure / GCP).
  • Strong understanding of data verification and quality assurance processes

Education

Education : B.Tech degree in Computer Science, Electrical, Information Technology, Electronics, or related discipline.

Key Responsibilities

  • Operational Coordination
  • Serve as the single point of contact (SPOC) for all coordination between Project In-charge and onsite teams under guidance of Project In-charge.

    • 2 Platform Administration

  • Manage user access, role assignments, and configuration settings on the deployed software Application / platform.

    • 3 Data Verification & Quality Assurance

  • Verify the quality of all drone-captured raw data and processed outputs and generate the reports from already developed System.

    • 4 Issue Tracking & Resolution

  • Record and monitor all issues reported by end-users.

    • 5 Reporting & Documentation

  • Prepare periodic operational and performance reports.
  • Maintain updated records of operations, communications, and platform activities

    • Knowledge

    Good understanding of software development lifecycle (SDLC) and electrical systems / project execution.

    Skills

  • Exposure to client interaction and requirement gathering.
  • Able to draft technical proposals, based upon raw requirements.
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    Support Executive • Greater Kailash, Haryana, India