Manage inbound and outbound calls from UK-based customers seeking travel-related servicesUnderstand customer travel requirements including destination, travel dates, and preferencesRecommend and sell appropriate flight options, hotels, holiday packages, and travel insuranceUse GDS (Amadeus / Sabre / Galileo) to search fares, availability, and process bookingsConvert qualified leads into confirmed bookings while achieving sales targetsUpsell additional services such as extra baggage, seat selection, and car rentalsEnsure a seamless customer experience from enquiry to post-booking supportMaintain accurate records of customer interactions, bookings, and payment details in CRM systemsStay up to date on airline policies, destination updates, fare rules, and market trendsWork collaboratively with internal teams to resolve booking issues, amendments, or cancellationsRequirements :
- 3 to 8 years of experience in travel sales targeting the UK market
- Strong working knowledge of GDS (Amadeus / Sabre / Galileo)
- Excellent communication skills in English with a UK-friendly approach
- Proven ability to meet and exceed sales targets in a high-volume environment
- Deep understanding of international travel routes, fare types, and airline policies
- Proficiency in using CRM tools, travel portals, and booking platforms
- Ability to manage customer expectations and provide high-quality service
- Flexibility to work UK business hours
Preferred Qualifications :
- Prior experience in a UK-based travel campaign or with UK-based customers
- Background working in a B2C or OTA (Online Travel Agency) environment
- Familiarity with travel insurance, visa processes, and add-on services
Skills Required
Sales Strategy, crm software, Market Research, Negotiation Skills, Customer Service, Destination Knowledge