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Lead Data Analyst

Lead Data Analyst

Delta Air LinesBengaluru, India
30+ days ago
Job description

Key Responsibilities :

  • Data Analysis & Insights : Conduct deep-dive analysis on ACS digital tools, customer behavior, and operational performance to identify trends and areas for improvement.
  • Performance Metrics & Reporting : Develop and maintain dashboards and key performance indicators (KPIs) to track tool effectiveness, utilization, and impact on Above-Wing and Below-Wing operations.
  • Data Sourcing & Validation : Identify and validate data sources required for creating dashboards and tracking tools and technologies
  • A / B Testing & Experimentation : Design and analyze A / B tests to assess the impact of new ACS tool features and optimizations on operational efficiency and customer experience.
  • Data Modeling & Visualization : To analyze and visualize key operational data, use SQL, Python, R, or business intelligence tools such as Power BI, SAS, Hyperion, and Qualtrics.
  • Stakeholder Collaboration : Partner with ACS leaders, product owners, IT, and business units to provide data-driven recommendations for product enhancements.
  • Tactical & Strategic Support : Assist with research and implementation of performance metrics to support ACS agents and customers.
  • Data Governance & Quality : Ensure data integrity, accuracy, and consistency by collaborating with data engineering teams.
  • Lead and mentor other junior members within the team

Minimum Qualifications :

  • Bachelors or masters in data science, Business Analytics, Computer Science, Statistics, or a related field
  • 6+ years of experience in product analytics, data analysis, or related fields, preferably in the airline, travel, or hospitality industry.
  • Proficiency in SQL for querying large datasets.
  • Strong experience with Python, R, or similar programming languages for data analysis.
  • Experience with data visualization tools (Tableau, Power BI, Looker, SAS)
  • A / B testing and statistical analysis expertise.
  • Mentor other junior members in the team.
  • Familiarity with big data technologies AWS, S3, Redshift, Teradata

    • Good to have :

  • Experience with project management.
  • Understanding of ACS operations, product development, revenue management, and customer experience.

    • ID : DELAL03

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    Data Analyst • Bengaluru, India