Presales Enterprise Architect BFSI

The Enterprise Architecture Team sits within our pre-sales organization and plays a strategic role in developing and evangelizing cross-functional architecture strategies for our most complex and regulated customers. Focused on our largest Financial Services clientsincluding banks insurers wealth managers and superannuation fundsthis role supports the platform vision and co-creates long-term roadmaps that solve for security compliance risk and operational efficiency at scale.

What You Get to Do in This Role

Collaborate with banking insurance and financial institutions to define platform architecture and transformation roadmaps across IT risk operations front-office and shared services.

Partner with CxOs Chief Architects and digital leaders to align ServiceNows platform capabilities with their enterprise modernization goals including :

AI Transformation

Core banking digitization

Risk and compliance automation (CPS 230 APRA Basel III)

Customer service transformation

KYC AML and onboarding workflows

Operational resilience and business continuity

Lead cross-domain architecture engagements covering :

ITSM ITOM SecOps

GRC / IRM and ESG reporting

Customer Service Management (CSM) for contact centre transformation

Vendor and procurement workflows

Integration with cloud core banking data lakes and ERP ecosystems

Create compelling architecture artefacts including industry reference models solution blueprints and executive presentations.

Drive co-innovation projects with customers and partners across risk automation AI in compliance intelligent document processing and customer journey orchestration.

Contribute to industry-specific enablement content such as whitepapers workshops and solution accelerators for financial services.

Collaborate with global industry teams product management and sales leadership to shape the roadmap for ServiceNows financial services offerings.

Qualifications :

To Be Successful in This Role You Will Need

10 years of experience in enterprise architecture pre-sales or consulting roles with 5 years focused on the Financial Services sector.

Deep understanding of banking or insurance technology ecosystems including :

Core systems (e.g. Temenos FIS Hogan Guidewire)

Digital channels and CRM

Regulatory technology (RegTech)

APRA and ASIC compliance expectations

Familiarity with risk management frameworks including :

APRA Prudential Standards (CPS 230 CPS 234)

Operational Resilience and Basel III

SOX IFRS AML / KYC frameworks

Understanding of Agentic AI systems including goal-directed agents orchestration layers and workflow delegation models.

Experience with enterprise frameworks such as TOGAF IT4IT COBIT BIAN and cloud architectures (AWS Azure GCP).

Strong architectural expertise in cloud-native platforms APIs microservices and enterprise integration patterns.

Experience engaging with technology and risk stakeholders across CIO CRO COO and CISO domains.

Ability to articulate business value with confidence and communicate complex solutions to both technical and executive audiences.

Passion for transforming legacy financial environments into scalable secure and data-driven service models.

Understanding of ServiceNow Products and Solutions would be advantegous but not essential

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : No

Employment Type : Full-time

Key Skills

SAP BusinessObjects,Enterprise Architecture,Hybris,SAP HANA,SAP,TOGAF,Solution Architecture,Cloud Architecture,SAP BW 4HANA,Salesforce,SAP S / 4HANA,SAP ERP

Department / Functional Area : Sales

Experience : years

Vacancy : 1