Specialist Product Adoption

Were seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars tailored training sessions and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success.

Key Responsibilities :

• Content Development :  Create high-quality informative and user-friendly webinar content presentations and educational resources tailored to customer segments and personas.
• Tailored Customer Onboarding :  Provide customized onboarding experiences offering strategic insights and best practices to ensure immediate and ongoing product value realization.
• Product Training & Enablement :  Deliver clear interactive product training sessions for IT administrators and end-users ensuring comprehensive understanding and maximized adoption.
• Proactive Customer Support :  Identify and address customer challenges proactively collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences.
• Cross-team Collaboration :  Work closely with Product Customer Success Sales and Enablement teams to continuously refine adoption strategies ensuring alignment and effectiveness

Qualifications :

ITIL certification or equivalent knowledge of IT service management.

Skills Inventory

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business.  Fresh vision. Real impact. Come build it with us.

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work : No

Employment Type : Full-time

Key Skills

Sales Experience,Marketing,Customer Service,Communication skills,Military Experience,Retail Sales,Product Demos,Customer Support,Product Management,Product Development,Unity,Microscopy

Experience : years

Vacancy : 1