ServiceNow Incident Management

TCS is Hiring ServiceNow Incident Management For Kolkata location

Experience

: 4 - 6 years

Mode of interview : Virtual

Location

: Kolkata

JOB DESCRIPTION : Must have :

Excellent communication and customer handling skills

Knowledge of investigation to determine the root cause of major incidents, identifying contributing factors, and developing effective solutions.

Hands on experience in handling major incidents in production and providing regular comms update during MI process and bridge calls.

Experience in decision-making processes during incident response, investigation, recovery, and restoration to normal operations.

Experience in working in SLA based and 24 / 7 support model.

Experience in Change management procedures.

Good to have :

Knowledge of JIRA ticketing tool

Knowledge of Slack

Knowledge of Confluence

Overall knowledge of Service now.