Store Manager

Role : Store Manager

Job Level / Designation :

Manager

Function / Department :

Retail

Location :

Ludhiana, Sirsa, Chandigarh, Panipat, Bahadurgarh, Rohtak, Jind, Karnal

Job Purpose

Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid / prepaid, data etc.)

Execute marketing promotions, display and store experience schemes

Comply to all HSW guidelines and impart knowledge about HSW

Key Result Areas / Accountabilities

SalesAchieve TNPS & EQ.Deliver revenue targets for the storeIncrease revenue per footfall by aiding customers’ purchase decisionsDriving sales of all products (Voice-Post-paid / prepaid, data, VAS, handsets etc.) at a storeEnsure and monitor quality of acquisition through the store

RoIAchieve profitability (Return on investment) targets for the storeMinimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer ServiceManage higher retention and achieve customer satisfaction for walk-in customers

Store ManagementEnsure adherence to store processes in terms of documentation and systemsEnsure infrastructure / store upkeepMaintain availability of stock at the store while adhering to normsEnsure appropriate product placement & displays at store

Core Competencies, Knowledge, Experience

Good communication skillsAwareness on technology advancements & new digital product knowledgeContinuous Learning & Empowering TalentBuilding Team CommitmentLeads Decision Making & Delivering ResultsProducts, Services and Technology Knowledge - ConsumerSales Planning and ForecastingProblem Solving

Must have technical / professional qualifications

Essential : GraduationDesired : post - graduation in business management / MBAwork ex : 1 - 4 yearsExperience of retail store and customer relationship managementRevenue Target achievement and cost management