CRM Executive -Reputed Car Manufacturing Industry -Kolkata, West Bengal, India -3LPA -Kajal

JOB DETAILS

Ensure highest level of customer satisfaction by planning and executing SSI improvement

Retention of customers by planning various CRM activities

Implement customer sales complaint management system and ensure lowest complaint resolution time

Establishes and implements the right CRM tools to help build / enhance brand loyalty.

Assists in the development of customer care business processes and analyses customer care enhancements

Comprehensive system of keeping in touch with existing customer

Resolves customer complaints expeditiously and ensures better long-term customer satisfaction.

Obtains and records basic demographic information about each customer, using dealership sales control system.

Maintaining contact record for customer analysis

Identifies weaknesses and make suggestions to improve promotional activities / customer satisfaction

Ensures the process followed is according to our Maruti standards.

Complete delivery process for customer as per Maruti standards.

FUNCTIONAL AREA

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