Technical Support EngineerMovate • Chennai, Tamil Nadu, India
Technical Support Engineer
Movate • Chennai, Tamil Nadu, India
10 days ago
Job descriptionHigh school diploma or general education degree (GED); 6 Months to 1 year experience in Technical Support or Customer Support Environment Proven success in a phone-based customer service or call center position Ability to understand and determine root causes to customer issues Comfortable with technology and ability to provide technical assistance for consumer electronics Strong work ethic and the drive to contribute to company goals Clear and effective phone communication skills to ensure all customer issues are resolved Ability to work independently and in a team setting Ability to prioritize in a fast-paced environment and excellent time management skills Positive, can-do attitude and eager for continuous improvement
Position : International Voice process; hiring for both Sales and Tech roles
Shift : US shifts
Location : Ambit IT (Chennai)
Mode of work : Work from Office.
L1 Technical Support
Primary Responsibilities Include :
- Respond promptly, courteously, and knowledgeably to technical support inquiries
- Provide top-tier support to all customers with a goal of first call resolution
- Educate customers on system installation / use, and assist in troubleshooting
- Utilize prior customer support experience to enable customer success and happiness
- Use problem-solving skills to solve customer issues and address concerns
- Outbound calls to current customers to address issues, when needed
Skillset
Strong commitment to customer happiness and satisfaction
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Technical Support Engineer • Chennai, Tamil Nadu, India
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