Google Workspace Admin

Required Technical Skill Set : GCP / GWS Technical Support

Desired Experience Range : 4-10 Years

Location of Requirement : Chennai, Indore

Must-Have

(Ideally should not be more than 3-5)

• Excellent Comm skill(verbal / Written)
• Typing skill (typing skills (Min 60 to 80 WPM))
• Troubleshooting Experience : diagnosing, and resolving complex issues with SOP documents
• Support Experience : Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues.
• Knowledge on any Ticketing tool , ITIL knowledge

Good-to-Have

Responsibility of the Role

1 Response, diagnosis, resolution and tracking by phone, email, chat of customer support queries

2 Maintain response and resolution speed as defined by Service Level Objective ('SLO / s')

3 Keep high customer satisfaction scores and follow quality standards in 90% of cases

4 Use existing knowledge base to provide a customer facing root cause assessment; and

5 Provide customer facing bug progress summary using available tools and platforms.

Skills Required

Ticketing Tool, Gcp, google products , Troubleshooting, Itil