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Deputy Manager - ePharma Business

Deputy Manager - ePharma Business

ConfidentialBengaluru / Bangalore
26 days ago
Job description

Key Responsibilities

Business Ownership & Growth Enablement

  • Drive execution of strategies to increase digital pharmacy adoption, order volumes, and customer engagement.
  • Support the Pharma Head in managing day-to-day operations and performance of the ePharma vertical
  • Track and optimize key performance metrics (conversion rates, repeat orders, fulfillment TAT, inventory availability).
  • Coordinate launch and scale-up of bundled offerings (e.g., chronic care kits, wellness packs).

Stakeholder Collaboration : Work closely with

  • Product team to relay business feedback and prioritize platform improvements.
  • Growth & Marketing team to co-execute campaigns and retention strategies.
  • Aster Retail Pharmacy team to support backend readiness, including stock, logistics, and cold chain fulfillment.
  • Ensure seamless aggregator model execution across central warehouse and store-level fulfillment.

    • Retail Pharmacy Coordination & Enablement

  • Support Aster Pharmacy in building ePharma-aligned operations : inventory planning, SLA tracking, delivery workflows, and customer support readiness.
  • Conduct periodic reviews with retail and warehouse teams to ensure fulfillment efficiency.
  • Monitor compliance for digital prescription validation, returns, and expiry handling.

    • Operational Alignment & Execution Excellence

  • Ensure end-to-end operational readiness for digital pharmacy services.
  • Identify and resolve blockers in prescription upload, catalog sync, delivery, and order completion.
  • Lead day-to-day issue resolution and escalation management.

    • Performance Reporting & Insights

  • Maintain dashboards and business reports for GMV, retention, returns, and product availability.
  • Present actionable insights to senior leadership for course correction and scale-up.

    • Key Performance Indicators (KPIs)

  • Digital order volumes and GMV
  • Adoption & Engagement : Digital Features, Repeat Usage
  • Customer Satisfaction & Service Quality for ePharma
  • Strategic Expansion & Innovation - Partnerships Activated, New Offerings, Geo Expansion Metrics
  • Operational Efficiency & SLA Management for ePharma in collaboration with retail vertical – Delivery, logistics, and execution excellence.

    • Key Stakeholders

  • Aster Digital Health : Product, Marketing, and Leadership teams
  • Aster Retail Pharmacy : Operations, Warehousing, Delivery
  • External Vendors : Tech partners, last-mile delivery partners

    • Requirements

    Education & Experience

  • Graduate degree in Pharmacy, Healthcare, Business, or Technology; MBA is a plus
  • 3–5 years of experience in eCommerce, healthcare, or pharmacy operations
  • Familiarity with digital platforms and aggregator fulfillment models

    • Skills & Competencies

  • Strong coordination and project management skills
  • Ability to work cross-functionally and align multiple teams
  • Analytical, process-driven, and execution-focused
  • Excellent communication and stakeholder engagement

    • Skills Required

    Inventory Management

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    Deputy Manager • Bengaluru / Bangalore