Head of Customer Engineering (Generative AI)

About Us :

NoBroker.com is the world's largest brokerage-free real estate marketplace, dedicated to transforming the real estate experience with cutting-edge products. Founded by IIT Bombay, IIT Kanpur, and IIM Ahmedabad alumni in 2014, We've raised $366M from prominent investors like General Atlantic, Tiger Global, and Saif Partners. Our comprehensive real estate ecosystem includes NoBrokerHood for community management, NoBroker HomeServices for property management, and a range of services like Legal Services, Rental Agreements, Packers & Movers, HomeLoans, Rent Payments, and more.

ConvoZen.AI :

We are also proud to offer ConvoZen.AI, our state-of-the-art conversational AI tool. ConvoZen.AI leverages advanced NLP and large language model (LLM) technologies to provide organizations with actionable insights from customer conversations. This innovative solution is revolutionizing how businesses interact with their customers, making it a focal point of our data science endeavors.

About the Role :

The Head of Customer Engineering is a pivotal leadership role responsible for our Forward Deployed Engineering (FDE) team. This team consists of highly skilled AI agent builders who are experts in prompt engineering, tool orchestration, multi-agent systems, APIs, and modern application deployment.

You are a "player-coach" at heart—someone who can mentor a team of elite technical talent while also commanding a room of C-level executives. You will be the key technical bridge between our customers' most ambitious goals and our platform's capabilities. Your mission is to ensure customer success by building a scalable, world-class technical engagement model that delivers unparalleled value and drives adoption.

What You'll Do :

Team Leadership & Development :

• Lead, mentor, and grow a high-performing team of Forward Deployed Engineers.
• Develop career paths, provide continuous feedback, and foster a culture of technical excellence, customer-centricity, and innovation.
• Manage team resourcing and project allocation to ensure optimal customer engagement.

Technical Strategy & Architecture :

Customer Engagement & Pre-Sales Partnership :

Cross-Functional Collaboration :

Operational Excellence :

Who You Are (Qualifications)

Proven Leader : 2+ years of experience managing, mentoring, and scaling high-performing technical teams (e.g., Customer Engineering, Solutions / Sales Engineering, Forward Deployed Engineering, or Professional Services).

Customer-Facing Expert : 5+ years of experience in a senior, customer-facing technical role. You have a proven ability to build trust and communicate complex technical concepts to both technical and non-technical audiences, from developers to C-level executives.

Hands-on Generative AI Expert : Demonstrable, deep experience with the modern AI stack. You must be able to :

Strong Generalist Technologist :

Strategic & Business-Minded : You don't just solve technical problems; you build solutions that solve business problems. You can see the big picture and effectively prioritize.

Bonus Points

Why Join ConvoZen AI?