Client Relationship Executive

Role : Key Account Manager or Account Manager

Location : Mumbai

Softcell is a leading System Integrator in India. We are hiring for the role of Key Account Manager that entails developing, driving, managing and executing a business plan for a select set of Named Accounts and positioning SI solutions from the portfolio of focus IT products and solutions. Softcell as a System Integrator specialises in implementing and supporting customers on these IT solutions.

The KAM position is a client facing role, the main purpose being to uncover Large Value Enterprise Opportunities in the assigned accounts. The KAM is responsible for driving large value solution sales that the company focuses in the Enterprise customer space.

The KAM has to interface with key cross-functional stakeholders to identify and consolidate business reach and service in each of the assigned accounts. The Key Account Manager is responsible for delivering against key strategic and functional goals across Softcell’s portfolio of IT solutions comprising of products and technologies from leading OEMs that include Cyberark, Tenable, Silverfort, OKTA, Palo Alto, Trellix / FireEye, Cloudflare, &Trend Microto name a few. The role would throw immense opportunities to drive critical cross-organisational business decisions, solve problems and interact with the top management and CXOs of the assigned accounts.

What you will deliver at Softcell :

• Take ownership of managing large enterprise accounts and driving and executing the business plan to reach to the revenue goals from these accounts Only from a set of OEMs.
• Understand the IT investment landscape of the customer and position the benefits of the focused solutions to the assigned customers by mapping the right solutions with the requirement of the customers.
• Techno-commercial decisions on customer deals, responsible for cross-functional co-ordination from pre-sales upto business realisation.
• Prospect, develop, up-sell, cross-sell and generate new business opportunities with the assigned accounts.
• Respond in a timely and complete manner to ongoing RFP’s to achieve the quarterly targets
• Map CXOs and key decision makers in the assigned accounts. Use customer insights to develop solutions that are aligned with the assigned accounts.
• Understand the OEM sales and support structure and network with key members of OEM who are in touch with CXOs in your assigned accounts. Engage with OEMs to review opportunities and take their support where required to push for opportunity closure.
• Continuously track and analyse market dynamics, competition, pricing and technology developments;

use feedback from market experience into revising and improving the business plan and strategy.

Experience you need for the Key Account Manager role :

How Softcell will support you :