Manager / Sr. Manager - Technical Support

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US , EMEA , and Asia . We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, Twitter

About the Role

The Technical Support Manager plays a pivotal role in ensuring Zeta’s clients succeed on the Zeta's platform. This role combines customer advocacy, technical acumen and program leadership to deliver measurable outcomes for large enterprise clients.

Responsibilities

Client Success & Relationship Management

• Serve as the primary point of contact for enterprise clients post go-live, ensuring smooth adoption and high satisfaction
• Establish strong governance with client stakeholders, conduct periodic reviews, and track KPIs against business outcomes
• Act as a trusted advisor to clients, guiding them on best practices and helping them leverage Zeta's SaaS product’s capabilities effectively

Team Leadership

Operational Excellence & Escalation Management

Cross-Functional Collaboration

Customer Advocacy & Continuous Improvement

Skills

Experience & Qualifications

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.