IAdvisor / Customer Success Advisor

Job Description

Designation : Advisor / Customer Success Advisor Process : Inbound / Outbound ( Voice Process ) Location : Pune, Maharashtra About the Role : We are looking for enthusiastic individuals to join our Sales, Insurance, and Customer Support teams For Voice Process . Whether you're a fresher or an experienced professional, if you have excellent communication skills and a passion for customer service, we'd love to hear from you! Position : Sales / Insurance Advisory / Customer Support Open to language profiles as well - Telugu, Tamil, Kannada, Malayalam, Bengali, Oriya & Assamese ,Gujarati. Roles and responsibilities :

• Working effectively in a fast-paced environment
• Using assigned software and tools to manage customer interactions and data
• Adhering to company policies and procedures
• Maintaining a professional and courteous demeanor at all times
• Providing information about insurance products
• Processing insurance applications or claims
• Answering customer questions about insurance policies
• Handling inbound and outbound calls (depending on LOB)
• Answering customer inquiries and resolving issues related to sales, insurance, or general product / service information
• Providing accurate and timely information to customers
• Troubleshooting problems and guiding customers through solutions
• Maintaining records of customer interactions
• Escalating unresolved issues to the appropriate department Location : Kharadi, Pune, Maharashtra Qualifications : Graduation is mandatory