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ServiceNow Implementation Specialist - CMDB

NEYOBengaluru, IN

15 hours ago

Job description

We are urgently seeking a ServiceNow Implementation Specialist - CMDB with strong expertise in Service Graph Connector integrations (SCCM, Intune, etc.) and broader CMDB expertise (IRE, Data Certification, Health Dashboards, and Governance). The role requires immediate availability — we cannot consider applicants with notice periods longer than 2 week.

Responsibilities :

1. CMDB & Integration Ownership :

Configure and maintain ServiceNow CMDB , ensuring accurate CI data, class structures, and relationships.
Deploy, manage, and troubleshoot Service Graph Connectors (SCCM, Intune, JAMF, Tanium, Azure, AWS, etc.).
Work with ITOM Discovery and other data sources to ensure full infrastructure visibility.

2. CMDB Data Quality & Governance :

Implement and optimize Identification & Reconciliation Engine (IRE) rules.

Configure and manage Data Certification processes.

Build and maintain CMDB Health Dashboards (completeness, correctness, compliance).

Recommend improvements to governance, normalization, and reconciliation logic.

3. Client Engagement & Delivery :

Conduct workshops with stakeholders for CMDB design, governance, and data quality strategy.

Ensure solutions align with industry best practices and customer objectives.

Provide go-live support and post-implementation enhancements.

4. Documentation & Continuous Improvement :

Create and maintain documentation for integrations, reconciliation rules, and data certification.

Identify opportunities for automation, optimization, and best practice adoption.

Required Skills & Qualifications :

3–5 years’ ServiceNow experience (minimum 2+ years in CMDB implementation & management).

Strong expertise in :

Service Graph Connectors (SCCM, Intune mandatory; others a plus).

CMDB Core Capabilities : IRE, Data Certification, Health Dashboard, Data Quality governance.

Proficiency in REST / SOAP APIs, JSON / XML, and scripting (JavaScript, Glide).

ServiceNow CSA (mandatory), CIS in CMDB / ITOM / Discovery (preferred).

Strong troubleshooting and client-facing communication skills.

Availability :

Immediate start required (within 1 week preferred).

Applications with a notice period of >

1 week will not be considered.

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Implementation Specialist • Bengaluru, IN