Banking Officer Non voice process

Roles and Responsibilities :

• Customer Account Management : Handle customer inquiries and requests related to bank accounts, transactions, and banking services through non-voice channels like email, chat, and tickets.
• Transaction Processing : Ensure accurate processing of banking transactions, such as fund transfers, loan applications, account updates, and cheque processing, within prescribed timelines.
• Data Entry & Documentation : Accurately input and maintain customer data in the banking system. Ensure that all records are up-to-date and compliant with banking regulations.
• Customer Support via Digital Platforms : Respond to customer queries and provide assistance via email, chat, or other messaging platforms. Resolve issues or escalate them as necessary to relevant teams.
• Account Verification : Review and verify customer information, such as account details, transaction history, and document submissions to ensure compliance with bank policies and regulatory standards.
• Complaint Resolution : Investigate and resolve customer complaints, queries, or issues related to bank services, ensuring an optimal resolution while maintaining customer satisfaction.
• KYC (Know Your Customer) Compliance : Perform KYC checks and ensure that all customer onboarding and account maintenance processes adhere to legal and regulatory requirements.
• Document Review & Management : Review and manage banking documents, such as loan applications, account opening forms, and legal paperwork, ensuring accuracy and compliance with internal procedures.
• Reports Generation : Prepare and maintain reports related to customer account activities, transaction history, or specific banking services, to be shared with management or compliance teams.
• Team Collaboration : Work closely with cross-functional teams (e.g., sales, operations, compliance) to resolve issues, improve processes, and ensure a seamless customer experience.
• Policy Adherence : Ensure all work is carried out in adherence to the bank's policies, procedures, and compliance guidelines.
• Product Knowledge : Maintain up-to-date knowledge of the bank's products, services, and promotions to provide accurate information to customers.
• Service Level Compliance : Meet performance metrics such as response times, resolution times, and customer satisfaction standards set by the bank.

Skills and Qualifications :

Skills Required

Transaction Processing, Data Entry, Documentation, Kyc