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People Prime Worldwidenavi mumbai, India

6 days ago

Job description

Job Title : Chat Support Associate

Location : Kolkata

Experience : 0–1 Years

Employment Type : Permanent

Notice Period : Immediate Joiners Only

Interview Mode : Face to Face

Mode : WFO(Completely Night Shifts)

About the Company

Our client is a reputed organization handling Member & Relationship Management in the healthcare sector (UHG Process). They focus on delivering exceptional customer support through digital channels, maintaining high standards of communication, and ensuring compliance in all interactions.

Job Description

Handle member queries via chat and email promptly and professionally
Provide accurate and complete information while maintaining a polite and empathetic tone
Ensure timely resolution of issues while adhering to compliance and process guidelines
Maintain data accuracy and proper documentation for all interactions
Meet or exceed service quality and productivity targets
Exhibit strong written communication, analytical thinking, and multitasking skills

Mandatory Skills / Requirements

Excellent written communication skills in English

Typing speed : Minimum 35 WPM with 95% accuracy

Strong comprehension and problem-solving ability

Basic computer proficiency (MS Office, web navigation, CRM tools)

Customer-service-oriented mindset with attention to detail

Should not be enrolled in any full-time course

Must be comfortable working from office and in night shifts

Important Note (Before Applying)

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Chat • navi mumbai, India