Manager, Cloud Support

What is the opportunity?

Reporting to the Director, Cloud Support, Manager, Cloud Support will support and align efforts to meet customer needs. The candidate will work with the different internal team (cross functional and operational) to ensure seamless support to client needs

Location : Trivandrum

Major Responsibilities :

• Work with senior team members to plan, organize, coordinate, execute projects and Initiatives
• Manage meetings, document interactions with actions and next steps
• Diligence in follow-up and follow-through
• Create, update, present project plans
• Organize work to achieve positive outcomes
• Encourage use of agile work management processes
• Facilitate weekly, bi-weekly sprints for the team(s) assigned
• Help team members prioritize workload.
• Maintain a healthy team by empowering, motivating, and building trust
• Set goals for team members
• Present weekly progress reports
• Have good control on the work management process to adapt and course correct with agility
• Identify improvement areas, plan, and execute improvement items
• Summarize problems at hand for senior stakeholder consumption
• Prepare and participate in status meetings, governance meetings
• Setup, coordinate and manage triage sessions with customers and partners
• Work with the different internal team (cross functional and operational) to ensure seamless support to client needs
• Must be able to technically guide the team
• Communicate proactively with customers and internal team members to deliver business value as a part of daily work management
• Coach, guide, mentor other members of the team / organization
• Support team in developing process knowledge base
• Setup knowledge base for the team to refer and enrich It continuously
• Lead from the front

Key Performance Indicators (KPIs) :

Working Conditions :

Minimum Required Technical Skills / Qualifications

Knowledge, Education, Training :

Experience :

Technical :

Communication :

Customer facing skills : Connect, Engage, Listen, Explain, Facilitate, Coordinate, Follow-through

Interpersonal Skills : Strong interpersonal skills and can foster team collaboration.