Team Lead - Customer Resolution For a leading NBFC

Roles and Responsibilities

Review and approve resolutions for customer complaints before sharing final communication to customersSet up complaints resolution team to resolve customer complaintsDraft and send final responses to customersSet up and drive Framework to reduce customer complaints and resolution TATEnd to End management of customer grievancesatConnect with Team members daily track & monitor accurate & timelyresolutionof customer complaintsPublish daily ,weekly , monthly dashboardsto team leads & stakeholders

Monitor track & improve customer responses& communications for customer complaints