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Call Center Executive
ConfidentialMohali, Chandigarh8 days ago
Job descriptionA Call Center Executive handles a large volume of inbound and outbound calls. The primary responsibility is to answer customer inquiries, resolve issues, and provide information about products or services in a professional manner. This position requires strong verbal skills and the ability to maintain a calm and patient demeanor while handling various customer situations. The executive is also responsible for documenting all customer interactions and case details accurately in a CRM or a specific call management system. They are expected to troubleshoot problems, offer solutions, and escalate complex issues to a higher-tier support team when necessary. A key part of the job is meeting key performance indicators ( KPIs ), such as average handling time and first-call resolution. The role is crucial for ensuring a high level of customer satisfaction and contributing to the overall efficiency of the call center operations.
Skills Required
crm software, Salesforce, zendesk, Microsoft Office Suite
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Executive • Mohali, Chandigarh