Operations Coordinator, East Africa

Job Description / Requirements

Job Title : Operations coordinator, East Africa

Salary : Competitive

Location : Nairobi (Home-based)

Contract : Permanent, Full time (40 hours per week)

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About The Role

To provide general support to the Professional Development, Marketing and Sales teams in East Africa and to contribute to the achievement of the objectives for the region.

Professional Development support

• Provides support for resources training meetings and PD events such as face to face trainings, trainer recruitment, trainer conferences (including booking conference venues, accommodation, making travel arrangements, booking equipment, and taking and distributing minutes)
• Manages delegate bookings
• Coordinates the printing and distribution of training materials
• Capturing of attendance registers and marketing leads / contacts
• Preparing Certificates for all attendees
• Manages the collection and communication of post event trainer and delegate feedback.

Marketing support

For Both Cambridge And Third-party Marketing Events

Education reform

Office and sales administration

About You

To succeed in this role, you will need strong proficiency in English (reading, writing, and speaking), with French considered an advantage. You should have prior experience—ideally 2 to 3 years—in a similar role and be familiar with Cambridge products. Strong computer literacy is essential, particularly with Microsoft Office tools such as Excel, Word, and PowerPoint. You'll need excellent attention to detail and accuracy, strong linguistic and communication skills, and the ability to organise tasks, manage deadlines, and perform under pressure. A proactive, results-driven approach is key, along with flexibility, problem-solving ability, and a willingness to learn and adapt. Negotiation skills and the ability to remain calm and focused in a fast-paced environment will also support your success in the role.

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards And Benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, including :

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential Apply now.

We review applications on an ongoing basis, with a closing date for all applications being 24 August. Interviews are scheduled to take place on the week commencing 1st September.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class / background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

Skills Required

Word, Powerpoint, Microsoft Office, Excel