Senior Specialist - Order Management

This job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Mercer is seeking candidates to join our Order Management (Career) team based in the Pune office. This is a hybrid role that requires working in the office at least three days a week.

Senior Specialist - Order Management (C2)

What can you expect?

Mercer is a global consulting leader helping clients around the world advance the health, wealth and careers of their most vital asset - their people. We work collaboratively with our clients to transform strategy into practical actions that drive results. Our deep expertise, powerful insights, and real-world solutions help the people and organizations we serve take steps today to secure a better tomorrow.

Our passion is making a difference in people's lives. For us, it's not just a business - it's a mission. Our more than 22,000 employees work every day to improve the health, wealth, and careers of more than 110 million people globally. Welcome To Brighter!

This position is with Order Management (Career Delivery) team within Career line of business. OM team takes care of end-to-end order booking / invoicing and access granting for the career products. We verify, validate and process requests received from sales consultants and support them with processing it in GPOS and fulfilling it through different platforms. It is a global team; provide support to multiple regions such as Asia Pacific, EMEA, North America and Latin America.

We will count on you to :

Daily work management, Invoice processing and order fulfilment

Internal peer reviews and RCA

Written and verbal communication with onshore business partners

Data preparation and reporting

Ensuring compliance of all internal and client policies

Providing timely updates to team manager and Onshore counterparts

Driving process improvements

Providing training to the new joiners as per the defined training procedure

Updating process documents such as SOPs, FAQs and DTPs

What you need to have :

Graduation / post-graduation in any stream

Minimum 3-4 years' experience in a professional organization

Excellent command on MS Office applications (MS-Excel, MS-Word)

Exceptional English Communication Skills

Problem solving ability and attention to detail.

Ability to multitask, self-starter.

Excellent analytical skills and high focus on accuracy

What makes you stand out?

Exceptional Communication Skills

Adaptable communicator, facilitator, influencer, and problem solver

High attention to detail

Good relationship skills, Proven ability to work on own initiative as well as in a team.

Ability to multi-task and prioritize time effectively.

Flexibility to work in rotational shifts.

Mercer, a business of Marsh McLennan (NYSE : MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Mercer, a business of Marsh McLennan (NYSE : MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.