Career Counsellor Team Lead

Major Responsibilities :

• Serve as the first point of contact for all career counselors, providing guidance and support.
• Conduct course and CRM training for junior career counselors and interns.
• Monitor the performance of career counselors and provide actionable feedback to improve their productivity.
• Set monthly sales targets per counselor in coordination with senior management (GM / COO / CEO).
• Motivate and inspire team members to consistently achieve or exceed sales targets.
• Ensure all career counselors have sufficient open leads daily; escalate lead shortages to the CTO.
• Verify that leads generated through digital marketing are accurately recorded and assigned in the CRM system.
• Perform daily audits of leads from campaigns and inbound calls to check lead quality; escalate issues to CTO if found.
• Conduct daily call audits, provide feedback, and update call scripts as necessary to improve quality.
• Ensure career counselors strictly follow the CC rule book, including proper lead management, follow-ups, and timely communication (e.g., WhatsApp messages).
• Confirm that all calls, messages, and contact details are documented daily in the CRM, with special attention to incoming inquiries.
• Review daily call reports to ensure each career counselor makes a minimum of 40 connected calls; address concerns for those below 20 calls.
• Identify and escalate team or individual issues to GM / COO / CEO promptly.
• Understand course details thoroughly and assist students / clients with career path suggestions and goal setting.
• Handle inbound and outbound calls and follow up on customer inquiries when necessary.
• Participate in ad hoc organizational activities to support growth and success.

Skills Required

Team Leadership, Call Monitoring