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ServiceNow Developer

ServiceNow Developer

Reed & WillowKarnataka, India
1 day ago
Job description

1. ServiceNow ITOM (IT Operations Management)

Key Skills :

  • ServiceNow Discovery and Service Mapping
  • CMDB (Configuration Management Database) design and maintenance
  • Event Management and Operational Intelligence
  • MID Server configuration and troubleshooting
  • Integration using REST / SOAP APIs
  • Scripting (JavaScript, GlideScript)
  • Knowledge of cloud infrastructure (AWS, Azure, GCP)

2. ServiceNow ITAM (IT Asset Management)

Key Skills :

  • Hardware Asset Management (HAM) and Software Asset Management (SAM)
  • Integration with inventory tools (SCCM, JAMF, etc.)
  • Asset lifecycle management (procurement to disposal)
  • CMDB alignment with asset repository
  • License compliance and optimization
  • Knowledge of HAM Pro / SAM Pro modules
  • Contract and entitlement management

    • 3. ServiceNow CSM (Customer Service Management)

    Key Skills :

  • Case Management and Workflows
  • Omni-channel integrations (email, chat, phone)
  • Customer Portal and UI customization
  • SLA, notifications, and escalation management
  • Playbooks and Engagements
  • Integration with CRM systems
  • Knowledge of Virtual Agent and AI Search

    • 4. ServiceNow FSM (Field Service Management)

    Key Skills :

  • Work Order and Task Management
  • Scheduling and Dispatch capabilities
  • Mobile Agent configuration and customization
  • GPS and location-based services integration
  • Inventory and parts management
  • FSM workflows and UI policies
  • Integration with third-party field service tools
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    Servicenow Developer • Karnataka, India