Site Reliability Engineering Manager, Cloud Efficiency and Performance

Who We Are

Cisco ThousandEyes  is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network even the ones they don't own. Powered by AI and an unmatched set of cloud, Internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end-user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.

About the role

This role is the  Site Reliability Engineering Manager  for the  Efficiency and Performance SRE  team at ThousandEyes. This team is located in our Bangalore office, and develops, builds, and maintains our Resource Intelligence initiatives, including cloud cost reporting, cloud cost management, efficiency and utilization indicators, as well as vendor engagement, and also develops and improves resource- and performance-engineering tooling and protocols, as well as participating in developing some of our compliance automation. This team forms an integral part of our global follow-the-sun SRE oncall rotation. Expected areas of expertise include AWS IAM, cost and resource tooling and reporting, capacity planning, and foundational Infrastructure as Code using Terraform and its friends.

In addition, the team is composed of experts on availability, latency, performance, efficiency, change management, observability, and emergency response, with a strong focus on

automation.

What You'll Do

• Lead and inspire a talented SRE team, fostering a culture of innovation, collaboration, and excellence.
• Drive the strategic vision for management of our cloud-based infrastructure resourcing and reporting systems.
• Clear communication to, and with, leadership, stakeholders, and vendors.
• Collaborate closely with infrastructure, product, and production engineering teams, including SRE peer groups, software engineering, product management, to ensure transparency and accountability of resource utilization.
• Provide domain-expertise oversight, guidance, and support to the growing sets of product teams within ThousandEyes.
• Stay current with industry best practices, tooling, and automation, and apply this knowledge to enhance our platform and systems.
• Drive operational excellence in operations and security processes.
• Mentor and develop engineering talent, fostering a culture of continuous learning and professional growth within the Efficiency and Performance SRE team.

Qualifications

Role :   Engineering Manager

Industry Type :   Software Product

Department :   Engineering - Software & QA

Employment Type :   Full Time, Permanent

Role Category :   Software Development

Education

UG :   Any Graduate

PG :   Any Postgraduate

Doctorate :   Any Doctorate

Skills Required

Team Management, Python, Aws