Lead generation delivery -manager

Role Overview :

We are looking for an experienced Assistant Manager – Service Delivery (IT Projects) to oversee delivery for enterprise IT and Saa S clients. The role involves managing multiple projects with Project Leads, ensuring seamless execution, team performance, and client success. The candidate will play a pivotal role in scaling IT accounts, driving delivery efficiency, and building long-term client relationships.

Key Responsibilities :

Project Delivery & Performance

Own delivery for all IT vertical projects, ensuring timely, high-quality lead generation.

Collaborate with Project Leads to plan, execute, and review project performance.

Monitor lead pipeline health, quality compliance, and adherence to client SLAs.

Ensure team utilization and manage project profitability.

Team Management

Manage a team of Project Leads and Associates handling IT / Saa S accounts.

Build technical know-how of IT industry use cases, buyer personas, and lead qualification criteria within the team.

Conduct structured training sessions on IT / Saa S lead generation techniques.

Client Management & Relationship Building

Act as the delivery SPOC for IT / Saa S / BFSI clients.

Lead regular client calls, provide insights on campaign progress, and recommend improvements.

Build trusted client relationships and support