Process Associate – Underwriting / Broker Technical Support Specialist

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate –Underwriting / Broker Technical SupportSpecialist

Your role will require you to utilize your skills to process transactions for the Underwriting / Broker Support Teams. You will require tothe processing with expected accuracy and within the expected timelines as per the business requirement.

Responsibilities

Transaction processing for Broker support team (Wholesale ops)

Monitor and attend to requests via service platforms that require action in a timely manner

Responsible to comprehend, good customer service attitude to clearly articulate the resolution.

Responsible to balance dynamic volumes of workloads and to reach targets and deadlines on a timely basis.

Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail.

Operational support with multiple activities for client service teams

Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and Policy Checking requests

Qualifications we seek in you!

Minimum Qualifications

Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written

Should understand Basics of Insurance (if experienced)

Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation.

Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote)

Proficient in English language- both written (Email writing) and verbal

A strong attention to detail; analytical skills and the ability to multi-task are important

Preferred Qualification and Experience

Candidate having Broker (US P&C insurance) experience would be an asset

A strong attention to detail; analytical skills and the ability to multi-task are important

Ability to work collaboratively as a key member of a team and independently with minimum supervision

Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure