Enterprise Service Management Architect

K2 Partnering SolutionsChennai, Republic Of India, IN

30+ days ago

Job description

7+ years of experience in ITSM / CSM.

Leads a team of 3-5 company resources, in the area of expertise, to the conclusion of a project phase including mentoring junior team members in various technologies.

Ability to work independently, manage multiple priorities, and adapt to changing requirements

Excellent written and verbal communication skills

Extensive and excellent hands-on in distinctive skill sets like ServiceNow Product Development, ServiceNow Consulting, Business Advisory, Solution Design, Development and Implementation of IT Processes and Enterprise Service Management, Participation in RFP and Continuous Service Improvement

Energetic and self-motivated team player / builder with strong Analytical, Interpersonal, and Customer Management skills.

Experience in Solution Architecture Design, review, and implementation of ServiceNow Projects in areas like ITSM, HRSD, GRC, CSM is an added advantage.

Must have implemented more than 20+ Service Portals including complex widgets, features, and advanced responsive layout.

Solution Architecture and Implementation of at least 3+ ServiceNow Store applications.

Implementation of Legal Service Delivery, Legal Simple Contracts applications, and projects.

Adopt new ServiceNow features – Agent Workspace, Predictive Intelligence, Teams Integration

Continuous Service Improvement, Service automation, recommendation, and implementation

Involved in proposal evaluation and formalising responses to RFP / RFI for process consulting

Extensive experience working in a multivendor environment, collaborating with geographically distributed teams

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Enterprise Architect • Chennai, Republic Of India, IN

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