OpenLink Endur Findur Operations Lead

About KWA Analytics

KWA Analytics is a global consulting firm delivering expert services across the trade lifecycle for clients in energy, commodities, shipping, treasury, central banking, capital markets, and asset / investment management. We are expanding our India operations and seeking someone to lead our support and DevOps functions, ensuring high-quality service delivery and operational excellence for our clients.

Roles & Responsibilities

• Lead and manage the India-based operations team responsible for day to day Support, DevOps, and System Monitoring for Openlink Endur / Findur implementations.
• Oversee incident management, system health checks, and performance tuning to ensure uninterrupted client operations.
• Collaborate with global teams and clients to align operational strategies with business goals and SLAs.
• Drive continuous improvement initiatives by analyzing recurring issues, optimizing workflows, and implementing automation where feasible.
• Ensure robust documentation practices, including SOPs, runbooks, and knowledge base articles.
• Support pre-sales and RFP processes by contributing to solution design, effort estimation, and client presentations.
• Mentor and develop team members through structured training, performance reviews, and career development plans.
• Manage resource planning, hiring, and talent pipeline development to support current and future project needs.

Required Skill and Experience

Professional Attributes

Benefits :

For the ideal candidate we offer :