Talent.com
This job offer is not available in your country.
▷ (01 / 10 / 2025) Product Support Specialist

▷ (01 / 10 / 2025) Product Support Specialist

mple.aiMumbai, Maharashtra, India
3 hours ago
Job description

Role Overview

As a Product Support Specialist, you will play a critical role in ensuring smooth adoption and continued satisfaction of our customers. You will be responsible for handling product queries, troubleshooting issues, maintaining customer documentation, and acting as the voice of the customer to internal teams. This is a functional role with a mix of technical know-how, customer handling, and process ownership.

Key Responsibilities

  • Serve as the first point of contact for customer product queries via email, chat, or calls.
  • Troubleshoot common SaaS product issues (login / access, feature usage, configuration errors).
  • Manage support tickets and ensure timely resolution as per SLA.
  • Escalate complex technical issues to engineering / product support engineers with proper documentation.
  • Collaborate with Customer Success Managers to support onboarding and adoption.
  • Maintain and update customer-facing documentation, FAQs, and knowledge base.
  • Collect customer feedback and share insights with product and engineering teams.
  • Ensure a consistent, high-quality support experience for enterprise clients.

Skills & Qualifications

  • Bachelor’s degree in any field (technical background preferred but not mandatory).
  • 2–3 years of experience in SaaS product support or technical support roles.
  • Strong problem-solving and troubleshooting mindset.
  • Ability to learn product workflows quickly and explain them in simple terms.
  • Experience with ticketing tools (Zendesk, Freshdesk, Jira, or similar).
  • Good communication skills (written and verbal), with customer empathy.
  • Familiarity with SaaS products, web applications, and integrations.
  • Nice to Have

  • Exposure to AI, EdTech, or enterprise SaaS platforms.
  • Knowledge of APIs, SSO, or LMS / CRM integrations.
  • Ability to create help videos or customer training materials.
  • Why Join Us?

  • Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning.
  • Direct exposure to enterprise clients and real-world SaaS adoption challenges.
  • Collaborative work culture with growth paths into Customer Success, Solutions Engineering, or Product Management.
  • Be part of an innovative team shaping the future of AI in corporate learning.
  • Create a job alert for this search

    Product Specialist • Mumbai, Maharashtra, India

    Related jobs
    • Promoted
    • New!
    ▷ (Urgent) Product Specialist - Hybrid

    ▷ (Urgent) Product Specialist - Hybrid

    Nippon India Mutual FundMumbai, Maharashtra, India
    Purpose of the Job : The position is responsible for promoting hybrid products by engaging with stakeholders – investors and distributors. The role would also involve preparing pertinent materials a...Show moreLast updated: 3 hours ago
    • Promoted
    Senior Product Manager

    Senior Product Manager

    Peak3 (formerly ZA Tech)Thane, IN
    Responsible for demand research, propose solutions, collect, analyze, sort out and keep track of demands;.Assisted the project manager to control the overall scope of project requirements;.Sorted o...Show moreLast updated: 2 days ago
    • Promoted
    Marketing Advertising Specialist

    Marketing Advertising Specialist

    WPP Media - IndiaThane, IN
    A Role at the Intersection of Strategy and Creativity.The Marketing Advertising Specialist will play a critical role in developing, executing, and optimizing multi-channel campaigns across platform...Show moreLast updated: 1 day ago
    • Promoted
    Product Stewardship Intern - Customer Support

    Product Stewardship Intern - Customer Support

    ArchromaMumbai, Maharashtra, India
    The intern will integrate into our Product Stewardship team and will be responsible for various projects and support activities such as key product data submissions into external tool, alignment of...Show moreLast updated: 28 days ago
    • Promoted
    Configuration Specialist (Veeva Vault)

    Configuration Specialist (Veeva Vault)

    vueverse.Thane, IN
    The role of Veeva Vault Technical Support is responsible for providing expert-level support and administration for Veeva Vault applications. This includes troubleshooting system issues, assisting us...Show moreLast updated: 9 days ago
    • Promoted
    Application Support Lead / Specialist

    Application Support Lead / Specialist

    Hill Spring International SchoolMumbai, Maharashtra, India
    Join our dynamic team as an Application Support Lead / Specialist and play a key role in enhancing efficiency and user experience. Provide technical support for enterprise applications and resolve us...Show moreLast updated: 5 days ago
    • Promoted
    Product Specialist - Hybrid

    Product Specialist - Hybrid

    Nippon India Mutual FundMumbai, Maharashtra, India
    The position is responsible for promoting hybrid products by engaging with stakeholders – investors and distributors.The role would also involve preparing pertinent materials and collaborating with...Show moreLast updated: 5 days ago
    • Promoted
    Product Support Engineer

    Product Support Engineer

    Kissht FinanceMumbai
    We are looking for a proactive and technically strong Product Support Engineer who can act as a bridge between our users, engineering teams, and product teams. This role is crucial to ensuring a sea...Show moreLast updated: 22 days ago
    • Promoted
    • New!
    ▷ [02 / 10 / 2025] Application Support Lead / Specialist

    ▷ [02 / 10 / 2025] Application Support Lead / Specialist

    Hill Spring International SchoolMumbai, Maharashtra, India
    Join our dynamic team as an Application Support Lead / Specialist and play a key role in enhancing efficiency and user experience. Key Responsibilities : - Provide technical support for enterprise ap...Show moreLast updated: 3 hours ago
    • Promoted
    Design Specialist

    Design Specialist

    Cactus CommunicationsKalyan-Dombivli, IN
    Digital Media Solutions (DMS) works with scientists, universities, organizations, societies, and publishers across more than 150 accounts from around the world. At DMS, we work with different stakeh...Show moreLast updated: 28 days ago
    • Promoted
    B2B Sales Specialist - Product & Growth

    B2B Sales Specialist - Product & Growth

    CreatoRainKalyan-Dombivli, IN
    CreatoRain is a marketing B2B SaaS startup based in Atlanta, it leverages artificial intelligence to match e-commerce brands with the most relevant influencers to enhance their marketing effectiven...Show moreLast updated: 9 days ago
    • Promoted
    Test Automation API and UI Specialist

    Test Automation API and UI Specialist

    ZitromindsThane, IN
    Creation and implementation of BDD test scenarios based on business requirements.Adding automation layer for the BDD tests that contribute to the Regression Suite. Carrying out test runs and perform...Show moreLast updated: 30+ days ago
    • Promoted
    Product Support Specialist

    Product Support Specialist

    mple.aiMumbai, Maharashtra, India
    You will be responsible for handling product queries, troubleshooting issues, maintaining customer documentation, and acting as the voice of the customer to internal teams.This is a functional role...Show moreLast updated: 8 days ago
    • Promoted
    Accessibility UX Specialist

    Accessibility UX Specialist

    Idealhyre ConsultingKalyan-Dombivli, IN
    We are looking for an Accessibility UX Specialist to join our product and design team and lead the creation of accessible, intuitive, and impactful user experiences in complex systems and Data Visu...Show moreLast updated: 2 days ago
    • Promoted
    Technical Specialist

    Technical Specialist

    BirlasoftThane, IN
    Perform hands-on design and development for portal sites.Support activities for portal sites with focus on feature-rich design, usability, and site performance. Deliver solutions based on requiremen...Show moreLast updated: 25 days ago
    • Promoted
    Proposal Specialist

    Proposal Specialist

    Infojini IncThane, IN
    We are seeking a highly skilled.Solution-Based Proposal Writer.Sales, Pre-Sales, and Technical Teams to develop persuasive, client-centric proposals. The ideal candidate should have strong writing s...Show moreLast updated: 8 days ago
    • Promoted
    Product Analyst

    Product Analyst

    Binary Semantics Ltd.Thane, IN
    We are a client centric global software development company offering IT services, Consulting services and Knowledge services across several industry segments such as Automobiles, Manufacturing, FMC...Show moreLast updated: 30+ days ago
    • Promoted
    Product Analyst

    Product Analyst

    BigSpringThane, IN
    Think of revenue as the “game scoreboard”, and BigSpring AI as the practice engine for people to get ready for the game.Google, Pfizer, SAP, Cisco, HSBC, Tata, Nutanix use BigSpring AI across their...Show moreLast updated: 30+ days ago