Technical Support Specialist

Job Role

Job Title : Technical Product Specialist and Application Delivery II

Location : Pune

Experience : 5+years

Notice Period : Immediate / 15days

Shift : Flexible

Job Summary :

Provide Level 1 and 2 support for on-prem and cloud applications. Troubleshoot issues, monitor system health, and ensure smooth operation of production and non-production environments. Collaborate with teams to resolve incidents, support deployments, and maintain documentation.

Key Skills :

Linux / Unix, Windows, SQL, Shell scripting, Monitoring tools, CI / CD, SDLC, Agile / Scrum, Application support, Incident & problem management.

Key Responsibilities :

• Provide timely support for application and system issues (L1 & L2).
• Monitor application performance and alerts.
• Troubleshoot and resolve technical issues or escalate as required.
• Support production deployments, patching, and configuration changes.
• Develop and maintain system documentation and dashboards.
• Collaborate with development, operations, and business teams.
• Follow incident, change, and problem management practices.
• Participate in shift-based or on-call support rotation.