Datacenter Presales Solutions Architect

Tata Consultancy Servicesrajahmundry, andhra pradesh, in

13 hours ago

Job description

Location : Anywhere in India

Job Description

mandatory

Required Information

Details

Role

Digital Workplace (SD & EUC) Automation Solution Architect

Required Technical Skill Set

Sound knowledge of ServiceDesk operation process, Tools and Analytics

Extensive knowledge of digital ServiceDesk Automation solution using market standard virtual agent platforms (ServiceNow VA, Azure Bot, Kore.AI, Amelia etc.), ServiceNow Orchestrator and ITSM, Avaya, AWS Connect and digital works place automation tools& platforms (Nexthink, Nanoheal etc.)

Sound knowledge of Workplace or EUC process, Tools and Analytics, remote support, desktop engineering, field support, touch services, messaging & collaboration.

Digital workplace automation tools & platforms (ignio™ DWS, Nexthink, Nanoheal, Systrack etc.)

Strong Experience with at least one Orchestration & automation platform (ServiceNow Orchestrator, Ansible, etc.)

Good to have Technical Skill Set

Exposure & experience with, Aternity, 1E Tachyon

Exposure to ITSM tools (Ex : ServiceNow, BMC Remedy)

Desired Experience Range

5 to 15 years

Location of Requirement

PAN India

Desired Competencies (Technical / Behavioral Competency)

Must-Have

(Ideally should not be more than )

5+ experience in Workplace (EUC) & SD operations or overall,

5+ years of experience with Automation solution in ServiceDesk / wider IT Ops Automation with exposure to Workplace (EUC) & IT Operation

At least one implementation experience of SD / workplace automation solution (EUC) and / or ServiceDesk automation solution

Implementation experience with API (Rest / Webservice / SOAP / XML over https) for integration with Monitoring tools, ITSM (Service Now / Cherwell / Remedy),

Experience working with one Virtual agent platform (Azure based, AWS based, ServiceNow VA)

Excellent presentation skills & ability to articulate Automation Solution for SD and EUC Automation deals area in a simplified manner understood by various levels of customer

Good-to-Have

Knowledge of chat / voice bot integration experience on Bot (Ex : RASA, Kore.AI)

Ability to spot & mine automation interventions opportunities in various sub processes

Good experience in MS Excel, Power point and Word

Responsibility of / Expectations from the Role

Author Automation Solution for SD and EUC Automation deals. Defense / support defense (including presentation and demo) of automation solution with customers

Position & defend TCS IT Ops Automation offerings with our internal stakeholders (Industry Vertical team, IT Operation Services Team)

Defence / support defence (including presentation and demo) of automation solution with customers

Support Geo Sales & Solution Team with various customer meeting preparation

Collaborate with various offerings team with TCS to incorporate newer and up to date offerings & case studies in IT Operation Automation solution proposal

Support Geo Sales & Solution Team with various customer meeting preparation.

Develop & share reusable solution assets / frameworks with rest of the solution team

Liaise with Automation & AI & workplace automation solution product vendors for product solution collaterals and pricing

Train, coach and guide the generalist member of the team with latest and greatest of workplace automation platforms, Chat / Voice bot, contact centre product

Create & present POV on workplace automation solution, virtual agent & contact centre automation solution for wider organization and Industry consumption

Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution

Create a job alert for this search

Solution Architect • rajahmundry, andhra pradesh, in

Related jobs

Promoted
New!

Solution Architect

Prism Cloud Consulting Inc.Rajahmundry, IN

IT consulting company based in Canada, specializing in Digital Services.Founded and led by cloud architects with over 25 years of combined experience in product development and services, we help cl...Show moreLast updated: 17 hours ago

Promoted

Anaplan Solution Architect

ANP Consultingrajahmundry, andhra pradesh, in

This role is ideal for an experienced Anaplan professional who excels in designing scalable models, driving connected planning initiatives, and delivering impactful business outcomes across.Anaplan...Show moreLast updated: 30+ days ago

Promoted
New!

Solutions Architect

Etenico Technologiesrajahmundry, andhra pradesh, in

Seeking an experienced Client Software Architect with a strong background in C#,.NET, WCF, WPF, JavaScript, etc.You will play a key role in setting the technical. Software Architecture & Design : .Lea...Show moreLast updated: 13 hours ago

Promoted

Cloud Architecture Consultant

CareerUS SolutionsRajahmundry, IN

The Cloud Architecture Consultant is responsible for designing, implementing, and optimizing.Work with multiple cloud providers such as. AWS, Microsoft Azure, and Google Cloud Platform (GCP).Collabo...Show moreLast updated: 1 day ago

Promoted

Solutions Architect

24 Seven TalentRajahmundry, IN

Minimum 12 years of hands-on experience in SAP ERP, with deep expertise in FI and MM modules.Proven track record in design and configuration across Accounts Payable, Logistics Invoice Verification ...Show moreLast updated: 20 days ago

Promoted

Solutions Architect

Cloud4C ServicesRajahmundry, Andhra Pradesh, India

Position - Solutions Architect (Aure) Location - Anywhere in India Experience - 3 to 6 years The role and responsibility of an Azure Solutions Architect Expert typically involve designing, impleme...Show moreLast updated: 2 days ago

Promoted

Sap Solutions Architect

Radiant Systems IncRajahmundry, Andhra Pradesh, India

Manager Notes Mandatory to have excellent fluency in English; both written and verbal communication skills.Candidate will be regarded as an SME and should have a high level of expertise in SAP – S...Show moreLast updated: 2 days ago

Promoted

Cloud Solution Architect

Vista Applied Solutions Group IncRajahmundry, IN

Title : Cloud Solution Architect.Services Description : To provide a remediation engagement to remediate Buyer’s Azure environment and security workflow within the guidance of Buyer’s CSS.Provide str...Show moreLast updated: 2 days ago

Promoted

Solution Architect - SD SAP Order-to-Cash

Sunrise Systems, Inc.Rajahmundry, IN

Contract Duration : 06 months contract.From a technical side, candidates should be able to understand ABAP and had participated in integration projects which includes : IDOCs, APIS, etc.From a funct...Show moreLast updated: 2 days ago

Promoted

Solutions Architect

phDataRajahmundry, IN

Join phData, a dynamic and innovative leader in the modern data stack.We partner with major cloud data platforms like Snowflake, AWS, Azure, GCP, Fivetran, Pinecone, Glean and dbt to deliver cuttin...Show moreLast updated: 30+ days ago

Promoted
New!

ITSM Presales Solution Architect (someone who has worked on SIAM frameworks is ideal)- PAN India -40L / Need from IT Services Orgs / immediate joiners or shorter Notice period

Live Connectionsrajahmundry, andhra pradesh, in

Operational / delivery experience using ITIL framework or SM tools like ServiceNow, Cherwell etc.ITIL & SIAM Foundation certified. IT SM pre-sales Solution Architect would be responsible for supportin...Show moreLast updated: 13 hours ago

Promoted

Solutions Architect

CareerUS SolutionsRajahmundry, IN

The Solutions Architect is responsible for.This role bridges the gap between.Analyze business needs and translate them into. Collaborate with cross-functional teams including.Assess existing systems...Show moreLast updated: 24 days ago

Promoted

Solutions Architect

T-Systems ICT India Pvt. Ltd.rajahmundry, andhra pradesh, in

Infrastructure Automation team.This role focuses on defining, implementing, and optimizing automated workflows, APIs, and blueprints that drive efficiency, scalability, and reliability across the e...Show moreLast updated: 2 days ago

Promoted

Infrastructure Solutions Architect

BayOne SolutionsRajahmundry, IN

Systems or Solutions Architect.IaaS), and cloud-scale system design.The ideal candidate combines strong fundamentals in.Kubernetes, observability, and automation. You’ll design scalable systems that...Show moreLast updated: 2 days ago

Promoted

Solutions Architect (US shift)

IGT SolutionsRajahmundry, IN

We are seeking an accomplished.The successful candidate will collaborate closely with product managers, owners, and cross-functional teams to ensure scalable, efficient, and future-ready architectu...Show moreLast updated: 13 days ago

Promoted

Solutions Architect

DautomRajahmundry, IN

Solution / Application Architect - Banking Domain.We are looking for a highly experienced 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧.𝐀𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭 with strong expertise in 𝐁𝐚𝐧𝐤𝐢𝐧𝐠 𝐚𝐧𝐝 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐒𝐞𝐫�...Show moreLast updated: 2 days ago

Promoted

Principal Consultant - Solutions Architecture

EPM SolutionsRajahmundry, IN

Principal Consultant - Solutions Architecture.EPM Solutions | Remote | Immediate Start.Jedox Partner of the Year 2025 (Asia). We deliver Enterprise Performance Management solutions to major enterpri...Show moreLast updated: 2 days ago

Promoted
New!

Anaplan solution Architect

Tata Consultancy ServicesRajahmundry, Andhra Pradesh, India

Job Role : Anaplan consultant Experience : 8 to 15 years Location : Bengaluru Must have : Drive complex FP&A and Supply Chain projects by leading high performing teams, running senior client ...Show moreLast updated: 9 hours ago