Technical Support Associate Advisor– HIH – Evernoth (17 / 10 / 2025)

Technical Support Associate Advisor.

Position Overview

We are seeking a Technical Support Lead Analyst to join our operations support and reliability engineering team. This role is critical in maintaining the health and performance of our production systems, ensuring seamless operations across cloud infrastructure, data platforms, and monitoring tools. The ideal candidate will have hands-on experience with AWS services, data engineering platforms, and observability tools, preferably within the healthcare domain.

Responsibilities

• Lead and manage day-to-day production support activities across multiple platforms.
• Monitor and troubleshoot issues using tools like Splunk, Dynatrace, and CloudWatch.
• Perform root cause analysis and drive resolution for incidents and outages.
• Maintain and enhance operational runbooks and support documentation.
• Collaborate with engineering and data teams to ensure reliability and performance.
• Support AWS infrastructure including S3, Glue, EC2, EKS, Lambda, and CloudWatch.
• Work with databases including PostgreSQL, Snowflake, and Databricks for data validation and issue resolution.
• Participate in on-call rotation and provide weekend support as needed.
• Ensure compliance with healthcare data handling standards and best practices.

Qualifications

Required Skills :

Required Experience & Education :

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.