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Engagement Manager - Technical Delivery - Consulting - Customer Handling and Stakeholder Management - INR 50 to 60 L
Engagement Manager - Technical Delivery - Consulting - Customer Handling and Stakeholder Management - INR 50 to 60 LCareerXperts Consulting • Ghaziabad, IN
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Engagement Manager - Technical Delivery - Consulting - Customer Handling and Stakeholder Management - INR 50 to 60 L

Engagement Manager - Technical Delivery - Consulting - Customer Handling and Stakeholder Management - INR 50 to 60 L

CareerXperts Consulting • Ghaziabad, IN
2 days ago
Job description

Our client is hiring for Engagement Manger :

  • Deep empathy for the customer - building relationships so the customer knows that we have a deep understanding of their organisation and that we’re with them every step of the way
  • Authenticity - we need to believe that the candidate is genuine so that our customers feel the same
  • Passionate about delivering value to customers from technology - not interested in technology for tech’s sake or activity without valuable outcomes.
  • Demonstrate values aligned to work (especially seeking customer success over personal short-term interests, prioritizing outcomes over approaches, narrowing focus, but widening context).

Must Haves :

We will want to hear the candidate demonstrate :

  • Previously worked for a consulting firm in the past 10 years, and from this gained experience in creating and presenting proposals, negotiating and building deep customer relationships.
  • Experience or deep empathy of living and breathing our target customer profiles (CIO, CTO, COO, head of product, head of engineering, etc) so has to :
  • be credible
  • be relatable
  • to anticipate and understand the unspoken needs of our customers
  • Look / feel / act like an adult-to-adult peer to our principal stakeholders in typical / target clients.
  • Strong understanding and appreciation of the commercial drivers around technology (client budget cycles, funding mechanisms, return on investment etc)
  • Working knowledge of leading teams at scale (multiple teams) using modern agile, product-led software development practices performed by cross-functional teams to deliver commercial benefits.
  • Outstanding consulting skills
  • Excellent communication skills, internally and externally with customers and suppliers
  • Display strong relationship-building skills, using several approaches suited to different situations (emotional intelligence, adaptive communication etc)
  • Experience working across a variety of sectors and domains.
  • Pragmatism over all else
  • Display strong leadership (low ego, servant leadership aligned with EE values) to the extended team, including some customers.
  • Have built and sustained teams through good times and bad and fostered a culture where individuals feel suitably challenged and sufficiently safe to perform at their best.
  • A structured approach to taking risks and a high level of comfort when dealing with ambiguity.
  • Willing to travel as needed (within reason) for the purpose of building relationships with clients and colleagues.
  • Experience of delivering change to clients (especially large clients with complex organizational and technical challenges)
  • Understanding the client’s context and supporting the team to agree the change that is needed and how it will be delivered.
  • Championing the client’s change needs, including ensuring the EE team understands the context in which they operate in
  • Ensuring the EE team has the skills and experience needed to deliver the client’s outcomes.
  • Understanding how delivering change as a consultant is different from being a member of staff (can demonstrate the ability to anticipate needs, present options and agree approaches).
  • If this role suits your experience then reach me for more details at rajeshwari.vh@careerxperts.com

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    Engagement Manager • Ghaziabad, IN

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