[High Salary] VOICE and NONVOICE process salary 40k call Anusha 7815982900
ConcentrixIndia
28 days ago
Job description
Roles and Responsibilities
Handle customer calls to resolve their queries and concerns.
Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
Maintain accurate records of all interactions with customers using CRM software.
Collaborate with internal teams to resolve complex customer issues that require escalation.
Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Freshers And Any experience is FINE
Should be Excellent in oral Communication
Should be flexible in shifts
Namratha-7795311104
call hr indu@7848820046
call hr Suman@7848820047
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High Salary • India
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