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[Apply in 3 Minutes] Microsoft D365 Customer Engagement (CE) Architect

[Apply in 3 Minutes] Microsoft D365 Customer Engagement (CE) Architect

Nexer GroupBengaluru, Karnataka, India
10 hours ago
Job description

Job Summary :

We are seeking a highly skilled and experienced Microsoft Dynamics 365 Customer Engagement (CE) Architect to lead the design and implementation of end-to-end solutions across Sales, Customer Service, Marketing, and related modules. The ideal candidate will serve as a strategic advisor, technical leader, and solution architect, ensuring scalable, secure, and high-performing Dynamics 365 CE deployments aligned with business objectives.

Key Responsibilities :

  • Lead the architectural design and implementation of Microsoft Dynamics 365 CE solutions.
  • Translate business requirements into scalable technical designs leveraging Dynamics 365 CE, Power Platform, Azure, and Microsoft ecosystem.
  • Provide technical leadership and mentorship to development teams and consultants.
  • Collaborate with stakeholders to define solution roadmaps, integration strategies, and data architecture.
  • Ensure alignment with enterprise architecture, security, and governance standards.
  • Oversee customization, configuration, plugin development, and integrations with external systems.
  • Support pre-sales efforts including solution demos, estimations, and technical proposals.
  • Stay current with Microsoft CE product updates, roadmap, and best practices.

Required Qualifications :

  • 8+ years of experience in IT with at least 5 years focused on Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service).
  • Proven experience in leading end-to-end implementations of Dynamics 365 CE.
  • Strong understanding of Microsoft Power Platform (Power Apps, Power Automate, Power BI).
  • Experience with Azure services, API integrations, and DevOps tools.
  • Proficient in customization (JavaScript, C#, Plugins, Workflows) and configuration.
  • Strong knowledge of data modeling, security, and role-based access.
  • Microsoft Certifications (e.g., Dynamics 365 Solution Architect Expert) preferred.

    • Preferred Skills :

  • Experience in industry-specific CE solutions (e.g., Financial Services, Healthcare, Retail).
  • Familiarity with Agile / Scrum methodologies.
  • Excellent communication and stakeholder management skills.
  • Experience with migration from legacy CRM systems to Dynamics 365 CE.
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