Pensions Administrator

Walkin Date & Timing : 23rd Jan – 12PM to 1 : 30PM

Location : WTW Global Delivery and Solutions India Private Limited l

iTHINK Techno Campus, 7th Floor, A&B Wing, Off Pokhran Road No. 2, Close to Eastern Express Highway l

Thane (West) – 400 607

Principal Duties / Responsibilities

KPI Management

• Communicate effectively with client / members via the emails / letters.
• Consistently provide a quality customer experience to clients / members.
• Continuously seek to identify areas where the service to clients / members could be improved and communicate to the Senior Administrator / Team Leader.
• Deal with queries and requests by the use of standard letters and reference to procedures.
• Recognise and escalate potential problem and potential complaint cases.
• Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.
• Seek clarification where errors are made.
• Monitor own workflow to ensure service levels are achieved.
• Prioritise and manage own workload and maintain a rolling schedule of objectives.
• Accurately perform manual calculations.
• Know and live the firm's values.

Operations Management / Operational Effectiveness

Relationship management

Experience : 6 Months to 8 Years

Work location : Ithink, Thane

Shift Timing : 6 : 30AM to 3 : 30PM & 1 : 30PM to 10 : 30PM

Skills : Excellent communication (Verbal & written), experience in either Pension / Insurance

Qualification : Graduation (No gaps / distance learning / drops / ATKT's)

Notice period : Immediate joiners preferred

Skills Required

UK Pension