Sales Quality Manager

ConfidentialBengaluru / Bangalore

30+ days ago

Job description

Job description

The Sales Quality Manager is a critical role dedicated to ensuring the highest standards of quality across sales, application engineering, and customer service functions. This position involves implementing and maintaining a Quality Management System (QMS) tailored to the sales scope, conducting regular audits, and coordinating both internal and external audits
We are in the process of identifying a suitable candidate for the role of Sales Quality Manager. This role will be based in Pune / Bangalore and will report to the Head - OE India Sales.

Key responsibilities (or What you can expect in the role)

Implement QMS for related scope (Sales / Application Engineering / Customer Service)

Conduct regular audits to ensure sales processes align with organizational standards

Coordinate / Support Internal (QT13) and LRQA audit

Coordinate / Support customer audit (PPAP / Complaint / Process sign off / Run at Rate )

Train / coach for related scope (QMS / Quality Technics / Tools etc), including e-learning

Report Customer Satisfaction / customer scorecard

Support to risk assessments (at Automotive level, in ETO projects .)

Support to secure that Management of Changes are properly handled (Customer Communication and Requirements (PPAP, DVP )

To drive and monitor Cost of non-Quality process for Sales to achieve the target

To drive Customer Quality escalations with factories or other related area

Requirements (or We expect you to have / be)

Quality Assurance and Management. Knowledge of quality management systems (ISO standards, Six Sigma, etc)

Quality certified auditor

Leadership and Team Management : Inspire and lead sales teams toward achieving targets, developing and mentoring team members, fostering a culture of growth

Communication and Negotiation : Strong interpersonal and verbal skills to connect with clients and teams

Problem Solving and Decision Making : Quickly identify challenges in sales processes and implement solutions

Quality Control and Process Improvement : Ensure consistent adherence to sales standards and procedures

Customer-Centric Approach : Focus on meeting customer needs while maintaining quality standards.

Analytical and Reporting Skills

You will enjoy working here if you (are / have)

You thrive in leadership roles : Opportunity to lead and inspire a new team, setting the vision and guiding them towards success.

Proactive and Self-Motivated : You take initiative and are driven to achieve your goals without constant supervision.

Excellent Communicator : You have strong interpersonal skills and can effectively convey ideas and build rapport with clients.

Adaptable and Resilient : You thrive in a fast-paced environment and can quickly adjust to changing market conditions.

Customer-Centric : You prioritize customer satisfaction and are committed to understanding and meeting their needs.

Skills Required

Qms, Six Sigma, Ppap

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Sales Quality Manager • Bengaluru / Bangalore