Engineer / Assistant Manager - Branch Service (GM)

About the Role

We are seeking enthusiastic and driven candidates to join our Technical Sales team. You will be responsible for handling day-to-day branch service operations, addressing customer service inquiries of gear motors and industrial gearboxes, and ensuring the timely resolution of technical issues. The candidate will also be responsible for coordinating with the sales team, maintaining service records, and implementing process improvements. The role requires a proactive approach to building relationships and providing reliable solutions directly to our customers.

Role Location : Coimbatore

Responsibilities :

• Providing service support to customers based on SRF from sales
• Providing technical support to sales engineers / customer
• Planning and attending pending service jobs
• Attending emergency service jobs within the target time frame
• Inspecting customer units, making a failure analysis if possible at site and sending the service estimate as per the service guidelines to concerned sales engineer
• Servicing geared-motors at customer's place to the extent possible based on written confirmation from sales
• Arranging for sending geared-motors which are not possible to be serviced locally to the assembly plant for service estimate and co-ordination with Tech dept for completion of the job based on written confirmation from sales
• Service training of customer's engineers as per the request from sales.
• Maintaining the complete documentation of service orders and files.
• Up dation of the records in the system for the branch and for the Head Office.
• Give feedback to maintain necessary spares inventory at branch to ensure quick service response in coordination with Branch Manager / Regional Manager.
• Maintain the Service center and all the required tools, tackles, equipment in good working condition and timely maintenance of the same
• Responsible to maintain documents and records as per QMS procedure of the department

Qualifications

Apply now!

Interested candidates are to send their updated CV to [HIDDEN TEXT]

We look forward to your application!

Skills Required

Customer Relationship Management