Technical Consultant

Job Summary :

We are seeking a highly skilled and experienced ServiceNow Technical Consultant to join our team. This is an architect-level role with strong hands-on capabilities in workflow development across a broad range of ServiceNow modules. The ideal candidate will have deep technical knowledge and implementation experience in enterprise-grade ServiceNow solutions, covering App Engine, ITSM Pro (including Generative AI), HRSD Pro, Integration Hub, ITAM, and ITOM.

Key Responsibilities :

Lead the design and development of ServiceNow workflows, applications, and integrations aligned with business requirements.

Architect and implement solutions leveraging :

App Engine Enterprise

ITSM / CMDB, including ITSM Pro and ITSM Pro Plus with Generative AI capabilities

Self-Service modules , including HRSD Pro and Workplace Service Delivery Pro (letters, talent profiles, policies, requests, and desk booking).

Integration Hub Starter for building and managing integrations with third-party systems.

IT Asset Management (ITAM,) including SAM Pro and HAM Pro .

IT Operations Management (ITOM) for discovery, event management, and operational intelligence.

Collaborate with cross-functional teams to gather requirements and translate them into scalable ServiceNow solutions.

Provide technical leadership and mentorship to junior developers and consultants.

Ensure adherence to best practices, coding standards, and governance frameworks in all ServiceNow configurations and customizations.

Required Qualifications :

8+ years of experience in ServiceNow platform development and architecture.

Proven hands-on expertise with the following ServiceNow modules : App Engine Enterprise, ITSM Pro / Plus, HRSD Pro, WSD Pro, Integration Hub Starter, SAM Pro, HAM Pro, and ITOM.

Strong understanding of CMDB, service catalog, and knowledge management.

Experience with ServiceNow’s Generative AI features is highly desirable.

Proficiency in JavaScript, Glide API, and Flow Designer.

ServiceNow Certified Implementation Specialist certifications in relevant modules preferred.

Excellent communication, client-facing, and stakeholder management skills.

Preferred Certifications :

Certified ServiceNow System Administrator

Certified Implementation Specialist – ITSM, HRSD, ITOM, ITAM

App Engine Developer or Architect certification

ServiceNow Certified Technical Architect (CTA) is a plus