Operation Manager [T500-20769]

ANSR is hiring for one of its clients :

About Dr. Martens :

Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire. Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements. Dr. Martens has since transcended its working-class roots while still celebrating its proud heritage and, six decades later, “Docs” or “DM’s” are worn by people around the world who use them as a symbol of empowerment and their own individual attitude. The Company listed on the main market of the London Stock Exchange on 29 January 2021 (DOCS.L) and is a constituent of the FTSE 250 index.

Role Overview

We are seeking a dynamic and proactive Office Manager to join our newly established Global Technology Centre (GTC) in Bangalore. This role will serve as the key operational liaison between our internal teams and our service delivery partners. The Office Manager will ensure smooth coordination, efficient service delivery, and strong governance of operational processes as the GTC scales. This is a junior-to-mid-level role with significant stakeholder exposure and room to grow as the GTC matures.

Key Responsibilities :

Relationship & Vendor Management

• Serve as the primary relationship manager for ANSR, conducting regular check-ins with key contacts.
• Monitor service delivery against contractual terms; assess and recommend scaling services up or down based on evolving business needs.
• Maintain in-depth knowledge of Statements of Work (SOWs), Master Service Agreements (MSAs), and Service Level Agreements (SLAs).
• Partner with Procurement to manage renewals, scope changes, and contract negotiations.

Financial Oversight

Governance & Reporting

Operational Support & Issue Escalation

Workplace & People Experience

Compliance & Documentation

Other Potential Responsibilities (Optional / Expandable)

Key Skills & Experience

Desirable Qualifications

Are you ready to fill your boots? Apply now.

At Dr. Martens, we are committed to creating an environment in which we canal be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand helping us to speak authentically to our customers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported an included whatever their role in the Dr. Martens community.