Customer Support Exceutive

Company Description

Euronics, founded in 2002, is the largest selling public washroom automation accessory brand in India, known for its innovative products and services. With a keen focus on the fast-growing Indian IT and hospitality sector, Euronics has expanded its product range to industrial and entrance accessories. The company has disrupted the supply chain by selling directly to consumers and continues to innovate with technologies like inventory management and virtual reality. With over 30+ offices across India, 4 international offices, and a workforce of 500+, Euronics is a preferred brand for many Fortune 500 companies and leading Indian corporations.

Role Description

This is a full-time on-site role for a Customer Support Executive, located in Gurugram. The Customer Support Executive will be responsible for providing customer support, ensuring customer satisfaction, handling online support inquiries, delivering excellent customer service, and offering technical support. Day-to-day tasks include resolving customer queries, troubleshooting issues, and maintaining a high level of customer service standards.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Online Support and Technical Support skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Problem-solving skills and attention to detail
• Previous experience in a customer support role is beneficial
• Bachelor's degree in a related field is preferred