Senior Enterprise TSE - SaaS

Job Description

At Infoblox, every breakthrough begins with a bold 'what if.'

What if your ideas could ignite global innovation

What if your curiosity could redefine the future

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500 , and we're looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold 'what if' can take the world, your community, and your career.

Here, how we empower our people is extraordinary : Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class : recognized as CybersecAsia's Best in Critical Infrastructure 2024 —evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you Become the force that turns every 'what if' into 'what's next'.

In a world where you can be anything, Be Infoblox .

Senior Enterprise TSE - SaaS

We have an opportunity for Senior Enterprise TSE – SaaS to join our to join our SaaS Technical Support team in Trivandrum, Kerala, reporting to the manager of NOC & SaaS Support. In this role, you will provide technical assistance for Infoblox SaaS customers—responding to customer inquiries via phone, email, chat and web; working on high severity and escalated issues; diagnosing and analyzing problems; working collaboratively with internal teams like Engineering, and providing workarounds and answers for customer issues and questions. This is a complex, fast-paced environment, and you will own the most critical part of the customer experience.

Be a Contributor — What You'll Do

• Provide remote technical support for Infoblox customers and partners
• Take ownership of customer issues and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Write knowledge-based tech notes and articles
• Recommend new and existing solutions, which involves enhancing applications and systems functionality, features, and defect repairs
• Use your intuition and innovation to provide solutions and workarounds for customers
• Install and configure Infoblox products and third-party software for support lab testing purposes
• Create knowledge base article, troubleshooting guides, playbooks, whitepapers, and technical training
• Collaborate with Engineering to fix product bugs and make product enhancements
• Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities

Be Prepared — What You Bring

Be Successful — Your Path

First 90 Days : Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work.

Six Months : Perform in shift roles like bullpen, standby, and weekend shift, Work with Engineering to resolve customer issues

One Year : Handle all product-related issues, Deliver TOI on existing and new features, Work on becoming a features expert

Belong— Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you'll grow and belong here.

Be Rewarded —  Benefits That Help You Grow, Thrive, Belong

Ready to Be the Difference

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis

Skills Required

Dhcp, Linux, Networking Protocols, Dns, Microsoft