Senior Engineer - Service Delivery

Description for Internal Candidates

Job Summary :

As an Infrastructure L2 / L3 Sr. Engineer, you will be responsible for providing advanced technical support for the organization's UC / CC infrastructure. This role involves troubleshooting complex issues, coordinating with other support tiers, and ensuring the smooth operation of critical systems

What You’ll Do

• Work as a lead at office or client site to support technology design, implementation, execution, and / or optimization for projects / accounts to accelerate customer business outcomes.
• Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
• Build customer simulations in test labs to resolve / validate sophisticated problems & compatibility issues.
• Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals.
• Play the role of an individual contributor.

Role and specific responsibilities

Who You’ll Work With

Depends on the business requirement you will be work from Office or On site support to client whose #1 focus is to deliver a premier customer experience. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.

Who You Are

Expertise