Manager, Contingent Workforce Management Office

Context & Job Purpose

We are seeking a strategic and innovative Manager for our Contingent Workforce Management Office to lead the team in India as SME of Fieldglass system, Monitoring contingent workforce data and KPIs to proactively identify and recommend opportunities for improvement and serving as point of escalation for complex contingent worker situations

You will lead a team of analysts and senior analysts, guiding them towards service delivery with Quality, Speed and Compliance.

Key Responsibilities

Main responsibilities include, but are not limited to :

• Team Leadership & Development
• Lead, mentor, and grow a team of analysts, senior analysts, and lead analysts.
• Foster a culture of innovation, continuous learning, and belonging.
• Ticket Management and Invoicing
• SNOW – Ticket Resolution
• Fieldglass Tier 2 (System Update)
• Payroll / Invoicing – Weekly Processing & Resolution
• Incentive Approvals & Tracking
• Scorecard Management
• Cross-Functional Collaboration
• Escalating and resolving potential issues by calling them to the attention of the department head and identifying potential solutions and act as point of escalation for complex contingent worker situations
• Stakeholder Engagement
• Serve as liaison between staff and senior leaders regarding proposals, project updates, and planning.
• Technology Support
• Fieldglass product management
• Releases, enhancements & testing
• Product education

Experience Required

Skills Required

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Skills Required

fieldglass , Planning Skills