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Genesys, Voice Engineering

Genesys, Voice Engineering

ConfidentialHyderabad / Secunderabad, Telangana
30+ days ago
Job description

Job Responsibilities :

  • Provide extensive Voice Engineering and telephony expertise, particularly with the Genesys 8.x platform architecture.
  • Perform Genesys GVP (Genesys Voice Platform) environment setup, comprehensive troubleshooting, and ongoing support.
  • Set up and provide support for Nuance ASR (Automatic Speech Recognition) and TTS (Text-to-Speech) systems.
  • Handle all necessary Genesys configurations specifically required for GVP functionality.
  • Manage application deployments, including requesting ACLs / Firewalls and coordinating with third-party vendors.
  • Design, document, and maintain test environments relevant to GVP / IVR (Interactive Voice Response) systems.
  • Apply strong knowledge of the Genesys Framework (Configuration and Management components).
  • Utilize working knowledge of SIP media gateways and Session Border Controllers (e.g., Cisco, Acme, SONUS).
  • Employ working knowledge of CI / CD tools, specifically AWS EKS (Amazon Elastic Kubernetes Service).
  • Demonstrate expertise with network and common data center infrastructure.

Required Skills :

  • Extensive experience with Genesys 8.x platform architecture.
  • Proficiency in Genesys GVP environment setup, troubleshooting, and support.
  • Ability to set up and support Nuance ASR and TTS systems.
  • Capability to handle Genesys configuration required for GVP.
  • Working knowledge on CI / CD tools, including AWS EKS.
  • Excellent interpersonal, collaboration, and communication skills.

    • Good to Have :

  • Domain experience within the Contact Center industry.

    • Skills Required

    Genesys, AWS EKS, Vendor Management, genesys framework , Cisco

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    Voice • Hyderabad / Secunderabad, Telangana